Are people just lazy?
We have pizza night at my parents' house every week. We order pizza from the same place every week and the order is exactly the same every week. The only change is the amount of pizzas, sometimes there is more, sometimes there is less.
Every time we order, it's a project. The person on the other end cannot get the order straight. Their job is to take pizza orders and deliver them. That's it. But they can't manage to do it smoothly.
It reminds me of the Seinfeld episode where the car rental company can't keep the reservation. Jerry explains to the girl behind the counter, "You know how to take the reservation, you just don't know how to hold the reservation!" You can see that scene here.
How simple is it to deliver the mail and do nothing else or to take down a pizza order from people who call in the orders or to hold a car reservation? Actually, I've had this experience with Enterprise right here on US1. I've called to make a reservation and they have taken the reservation, but they tell me not to come until I call first the next day. When I do call, they tell me to call back because they don't have any cars available. In other words, they can't keep a reservation either.
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