Customer service is lacking in many places
While we push 5 am often and think that may improve business in the Grove, I do hear a lot of complaints from people about the service, or rather the lack of service in the Grove. I have experienced it myself many times. While many Grove establishments like Georges, Jaguar, Greestreets and Calamari are always full, others are not.
This is part of an email a reader sent me last week:
"My wife and I are concerned about the deterioration of service at Grove restaurants. We try to frequent and support businesses that participate in the Code 33 program. I view the Code 33 as a privilege rather than a right and tend not to push it with a server when they claim to have never heard of it or say the establishment doesn't participate in it. With increasing frequency, I have noticed businesses that advertise participating in the program are not honoring it. This is coupled with increasingly poor service. "
He went on to list a couple of places with poor customer service, who I had to agree, always have terrible service and are quite rude and have been on a regular basis. As for Code 33, the locals discount card program, I have to admit it is hit and miss mostly because the employees are not informed.
This is part of an email a reader sent me last week:
"My wife and I are concerned about the deterioration of service at Grove restaurants. We try to frequent and support businesses that participate in the Code 33 program. I view the Code 33 as a privilege rather than a right and tend not to push it with a server when they claim to have never heard of it or say the establishment doesn't participate in it. With increasing frequency, I have noticed businesses that advertise participating in the program are not honoring it. This is coupled with increasingly poor service. "
He went on to list a couple of places with poor customer service, who I had to agree, always have terrible service and are quite rude and have been on a regular basis. As for Code 33, the locals discount card program, I have to admit it is hit and miss mostly because the employees are not informed.
posted by Tom Falco at 2:30 PM
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8 Comments:
What is Code 33?
Miami as a whole has lackluster customer service. It is not just the grove.
It seems to be that Code33 has a list of exceptions at just about every joint that accepts it.
Some P.R. person. Geez.
How many Grove restaurants automatically add a gratuity to the bill? I've generally found that the worst service is in such places.
Places like Monty's hit you with an 18% automatic gratuity, before you know it. That's one of the reasons I don't go there too often anymore. You're always surprised by the huge bill, and some of the prices. And I prefer to tip when the service is good, which it is ,sometimes, there, but it should be up to the customers' discretion every time. CI
Grape,
You know, we love to go out for dinner often. We can afford to go almost anywhere within reason. But some of the "price points" are just obnoxiously out of hand. NO steak is worth $40 or more. Drink prices are nuts, and forget about desert.
(I'm overweight anyhow for desert.)
The few standard dining spots are successful because they offer some value for the $$. But they better be careful!!
The "FRESH MARKET" looks better every day and guess what. We buy fine wines, and drink a beer for
$1. No slow service and 18% tips for service which does not exist.
No lines, no slow service, no servers who can't get the order correct.
We are enjoying dinner at home more and more. 5AM bar closing is not the answer. Just QUALITY!
The Russian
I agree. We can promote the Grove until we're blue in the face, but if the retailers and restaurants don't provide attentive/professional service to customers, people will go elsewhere. It's not that difficult to train your employees on how your business works and expect your employees (and you, for that matter) to treat customers well. You want to make money and stay in business, right?
AGAIN I HAVE BEEN NOT ONCE BUT 3 TIMES TO THE IVY, AT 1 PM 2 PM AND THE WAITER HAS TOLD US A GROUP OF 4 THEN 6 THAT THE KITCHEN WAS CLOSED UNTIL 5 PM FOR DINNER, LAST NIGHT WE SAT OUTSIDE , AND NO ONE CAME TO TAKE AN ORDER, I GOT UP AND SPOKE TO A MANAGER, HE STATED WE WERE NOT SITTING THERE, FOR MORE THEN 5 MINUTES , BUT I WAS ABLE TO ARGUE WITH HIM HOW HE THE MANGER , A BLOND MIDDLE AGE GUY WEARING A MARLIN BLUE SHIRT HAD CARRIED HIS OWN PLATE FROM THE KITCHEN SAT OUTSIDE ATE AND RETUREND THE PLATE TO THE KITCHEN ALL THE TIME WE WAITED TO GET SERVICED , HE OFFERED A DRINK , WE LEFT, ALL I WANTED TO DO WAS POINT OUT HOW CAN WE MAKE THE GROVE REST, WORK WITH THAT KIND OF SERVICE........
If, by bad luck, I go into a place with lousy service (I try to avoid them) and they hit me with an 18% included gratuity, I purposely cross it out and write what I want. If a manager comes to complain (has happened a couple of times) I slowly and calmly explain that the service was terrible and that the gratuity is there only if I choose to accept it. Then I make it a point never to come back. I suggest people who get insulted at bad service do the same.
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